Home Troubleshooting login issues with Isrg KB

Troubleshooting login issues with Isrg KB

by IR Digital Media Team
Isrg Rajan Background

This article is to assist you in resolving the login or signing in problems with Isrg KB. Two reasons mainly cause the login problem:

  1. Web browser cache & cookies issues (most common)
  2. Banned or suspended accounts (rare)

1. Web browser cache & cookies issues (most common)

It is always advised to bookmark www.isrgrajan.com/login and still log in from here only instead of anywhere else. Also, never use the suggestion link to access your dashboard as it may lead to an improper cache and login redirect issue.

To resolve the cache and cookies issue in Google Chrome (Desktop & PC users only):

  • Copy chrome://settings/content/siteDetails?site=https://www.isrgrajan.com
  • Open a new tab
  • Paste the above-copied content and hit the enter key
  • Chrome site setting page will open where you have to click on “Clear Data” and “Reset permissions” buttons.
  • Now login from www.isrgrajan.com/login and also bookmark this URL to avoid future issues.

To resolve the cache and cookies issue in Google Chrome (Smartphone users):

  • Visit: https://support.google.com/accounts/answer/32050 and follow the instructions to delete the cache and cookies
  • Once you’ve cleared the cache and cookies login from www.isrgrajan.com/login and also bookmark this URL to avoid future issues.

To resolve the cache and cookies issue in Mozilla Firefox:

To resolve the cache and cookies issue in Apple Mac/ iPhone Safari:

Banned or suspended accounts (rare)

For more details on prohibited and suspended accounts, please contact us for more information and resolve the issue.

Copyrighted © 2012-2025 All Right Reserved IR Digital Media.